SMART Edu Club Terms and conditions
Community Expectations
The following outlines expectations for behaviour in our programs.
Voice Communication
During our programs, which include video communication, you will join the platform to hear and be heard by others. While in this communication channel, you will:
- Refrain from speaking when others are speaking
- Listen when others are speaking to you
- Use text chat to communicate with others while someone is speaking
- Use ‘Raise your hand’ feature to indicate you have a question
- Use respectful and appropriate behaviour, language and tone when speaking
- Avoid behaviour found to be disruptive to communication by others
Text Communication
During our programs which include text communication, you will be able to type both public and private messages to others. To ensure our agreements are kept, you will:
- Acknowledge and respond to messages sent in chat
- Avoid spamming in chat by sending repeated messages that don’t contribute to valuable communication
- Use respectful and appropriate language (this includes on signs and books and all other text)
- Avoid sharing links to outside online locations
Our community guidelines stipulate that children should not share private and identifiable information with one another or communicate with each other outside of our programs without parental permission. All interactions in our platforms and classes, including private messaging, may be moderated to ensure this. Please understand, however, that we are not able to monitor all interactions between students. We encourage parents to stay abreast of children’s online connections both inside and outside of our programs to encourage positive online friendships.
Process for Resolving Issues
When a member of our community fails to follow the community guidelines, the following process will be followed to correct and ensure our community agreements continue to be followed. When a camper’s behaviour is found to be in violation of our guidelines:
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A camper acts in way that is disruptive or harmful to themselves or others or generally against the spirit of our community guidelines.
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A co-teacher points out the issue and gives a brief verbal warning or reminder.
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The camper has an opportunity to correct their behaviour following the warning. If they do not, the camper will be contacted privately by a co-teacher to address the issue more directly. The co-teacher will state the issue and help the camper understand the reasoning, work to understand why the camper is having this issue, and establish a clear expectation for what behaviour needs to change.
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The camper has an opportunity to correct their behaviour following the one-on-one. If they do not, the camper is taken aside for a second conversation where the co-teacher will explain that the camper is being removed from the program until a conversation can be had with their parent regarding their behaviour. Following this, the co-teacher will document the incident and inform the Program Manager of the issue with their account of what happened.
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The Program Manager will get in touch with the camper’s parent to inform them of the incident and explain the camper has been removed. The parent will be asked to have a conversation with their child regarding the issue, review the community guidelines, and send a note of reflection on the camper’s behaviour to the Program Manager. Once these steps have been completed and the suspension period has ended, the camper will be allowed to return to Connected Camps programs.
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Following their return, this process begins again just as it would for any other camper (previous incidents will not impact steps 1-5). A week following the incident, Connected Camps will update the parent on how the camper’s behaviour that week. If a second incident occurs after the first removal or the camper’s behaviour has not adequately improved following their return, the camper will be asked to take a longer break from the program before being able to return. The Program Manager, in consultation with relevant co-teacher, will determine the length of the break.
Incident Report
When we email you we will include:
- The date the specific incident with your child took place
- Documented details of the incident
- Instructions for steps to take to return to our programs
SMART EDU CLUB’S TERMS AND CONDITIONS
By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us via our website at www.smarteduclub.com.
“SMART Edu Club” means smarteduclub.com. “Conditions” means these terms and conditions. ”Goods” means any goods you purchase under these Conditions. ”Personal Information” means the details provided by you to us. “Services” means any services you order or otherwise purchase under these Conditions. “Us/our/we” means SMART Edu Club. “Website” means either one of the websites located at www.smarteduclub.com or any other URL which may replace it. “You/Your” means the person who is ordering or otherwise purchasing the Goods or Services.
- Rights and Obligations
1.1. You undertake:
1.1.1. to pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. to notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4; and
1.1.4. not to impersonate any other person or entity or to use a false name.
1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all the Goods or Services available. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods or Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Good or Service.
1.5. Goods and Services:
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods or Services, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods or Services for which we have accepted an order from you, other than where such modification or withdrawal is required because of events outside of our reasonable control.
- Orders
2.1. Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us. Services that come with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable) or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.
2.4. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.
- Price and Payment
3.1. The price of the Goods or Services (if any) shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise.
3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may cancel this agreement where you have ordered Goods or Services
3.3. You confirm that any payment method you use is yours.
3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.
- Cancellation, Returns and Exchanges
In the unlikely event of you wishing to cancel our services:
4.1. You may cancel your order by contacting us at www.smarteduclub.com
4.2. In the first instance, we will try to accommodate you in another similar service.
4.2. In the event of illness attested by a doctor’s note, we will refund any sums paid by you in relation to your order within 30 days.
4.3. Otherwise, a €25 administration fee will apply.
- Your Personal Information
5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.
5.2. You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy. Our privacy policy is available online at https://www.smarteduclub.com/privacy-policy
- Limitation of Liability
6.1. We will not be liable for any loss or damage caused by us in circumstances where:
6.1.1. there is no breach of a legal duty of care owed to you by us; and/or
6.1.2. such loss or damage is not reasonably foreseeable.
6.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
6.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
6.4. Nothing in these Conditions shall limit your rights as a consumer under applicable Ireland law.
6.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
7. General
7.1. Third Parties: Nobody but you and us can benefit from these Conditions.
7.2. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.
7.3. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8. Handling Complaints and Sending Notices
8.1. If you wish to make a complaint you may do so by contacting us at www.smarteduclub.com/contact
8.2. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.